Frequently Asked Questions:
If you have any additional questions or need clarifications on any of the answers below, feel free to call, text/SMS, chat or e-mail us. Please see the 'Contact' link above to get in touch with us.
Our InventoryQ: I found a product on your website, is it in stock?
A: Yes, all listed inventory is in stock and ready to ship. If you navigate our website and click on a product the selectable sizes/colors for the product you are viewing are in stock. Once a size/color of a product is sold out it will no longer be selectable by our visitors. However, if you came directly to our website via an outside link or through a search engine, it is possible that the product it out of stock, and it listed as such on the product page.
Please note that items you place in your shopping cart is actually not taken off our inventory. Inventory is reduced only when an actual purchase is made. Therefore, if you maintain a shopping cart over a longer period of time it is possible that one or more items in your shopping cart will sell out before you complete your purchase.
Q: Do you sell wholesale?
A: Unfortunately, we do not.
Q: Do you sell used clothes?
A: No, everything we sell is new.
Shipping & ReturnsQ: Do you ship outside of the United States?
A: Yes, with a few exceptions, we ship worldwide.
Q: I am an international customer. For duties purposes can you reduce the value of the merchandise or mark it as a gift?
A: No, unfortunately we can not. This is not legal in the United States.
Q: Do you offer free shipping to Hawaii and Alaska?
Q: Do you provide free returns/exchanges to Hawaii/Alaska too?
A: Yes, but unlike other US orders you will not receive a prepaid UPS return label with your shipment. Contact us and we will send you a free USPS return label.
Q: Do you offer free returns/exchange to international customers?
A: No. Non-US customers are responsible for the cost associated with the return shipment. This includes US Territories such as Puerto Rico.
Q: How do I exchange and return merchandise?
A: We realize that shopping for clothes online in many cases will result in returns and exchanges. Enclosed with your shipment, you will find an UPS pre-paid
return label that you may use for an exchange or a return. Please note, orders that contain only Sale items do not receive an UPS return label. Please visit our shipping and return page for details.
Payment & Security
Q: Do I have to create an account to complete my orders?
A: No, you do not need to create an account with us in order to shop or check out. Simply do not check the box "Would You Like To Create an Account?" and do not enter a username and password when checking out.
Q: What are my payment options?
A: You can pay with Visa, Master Card, Discovery or American Express directly on our website or use PayPal for your purchase.
Q: On your "Privacy" page, you say that you don't store credit card information, what does this mean?
A: We have outsourced our credit card processing to the world class payment vendor Paypal. This means that the encrypted submission of your payment card information at the point of sale goes directly to Paypal. Therefore, we don't retain any information about your payment card.
Q: How can I know that my credit card payment or personal information entered is secure?
A: Our online is store is audited daily by the leading software/online security company McAfee. Additionally, at the checkout page or account login/creation pages, your browser will indicate either with the address bar starting in "HTTPS://" or a lock symbol on the top of your browser. This means that all information you are submitting is safely encrypted. To verify our encryption subscription you can click on the "SECURE SITE SSL by AlphaSLL" icon on the bottom left on our welcome page.
Q: Do you work with bloggers?
A: We do work with bloggers that consistently maintain updated content regarding clothing, fashion and other topics that relate to our product lines.